Schedule a free one-on-one consultation.
Got a question? We've got answers.
Get in touch
Schedule a free one-on-one consultation.
Got a question? We've got answers.
Get in touch
Whether you're an aspiring at-home barista or a busy business owner, we understand the importance of not only working with durable and reliable equipment, but having access to timely and trustworthy technical assistance.
Our team of experienced in-house Service Technicians, plus a fully stocked inventory of original parts, guarantees the most comprehensive technical assistance and fastest response times in the industry.
Our Service Technicians have over 50 years combined experience working with espresso and coffee equipment, and have been formally certified to service the brands and models that we represent. Our Service Technicians are qualified to complete maintenance and repairs on home and commercial espresso machines, grinders, coffee brewers, hot water towers, and BWT water filtration systems.
Our Service Technicians can perform:
After 70+ years in the business, we’ve streamlined our product range to include only those espresso equipment brands and models that we trust. Each model that we stock has been carefully selected to ensure high-performance, longevity, and repairability. Because we're not here to sell you a use-it-until-it-breaks kind of machine - we're here to keep you well caffeinated for years to come!
We service all models of Victoria Arduino, Nuova Simonelli, and Elektra espresso machines and grinders. For other brands, please contact us to find out if we're equipped to service your machine.
A few notes on the average serviceable life of espresso equipment: Equipment manufactured within the last 20 years is typically serviceable, with some exceptions due to parts availability. If your machine was purchased at our shop it will be serviceable by our company throughout its lifetime, provided there is adequate parts availability to do so. Old or vintage machines are usually not worth repairing due to calcium build up and corrosion issues. Please contact us and send us pictures of the used equipment you’re considering purchasing, especially through an auction – we may be able to prevent you from purchasing something that’s well beyond its serviceable life.
When it's time for a maintenance or service of your commercial espresso equipment, our team will be happy to schedule a service call to your location.
Please note that we are only able to service the equipment brands and models that we sell. If you're unsure whether or not we can service your commercial espresso equipment, check the brands we service list above or get in touch with our team directly.
Please also note that our team is equipped to provide espresso equipment servicing across Southern Ontario. If you are located outside of this region, we may have a Service Partner in your area. Please contact us for more information.
When it's time for a maintenance or service of your home espresso equipment, you can drop off your espresso machine and/or grinder to our shop anytime during our hours of operation - no appointment necessary!
All equipment is serviced on a first-come-first-serve basis, and turnaround time is dependent on how many machines we have ahead of yours in the queue. Most services are completed within 2 weeks, but often we can complete a service within 5 business days (subject to parts availability).
Please note that we are only able to service the equipment brands and models that we sell. If you're unsure whether or not we can service your equipment, please check the brands we service list above or contact us.
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